Welcome to Isri Mart. By using our mobile application and website (https://isrimart.com/), you agree to the following Terms & Conditions.
1. Use of Service
- Isri Mart is a grocery delivery platform.
- Users must provide accurate and complete information while placing orders.
- Misuse of the platform may lead to restriction or termination of service.
2. Orders & Delivery
- Orders are subject to product availability.
- Delivery time may vary depending on location and operational conditions.
- Customers are advised to check the products at the time of delivery.
3. Pricing
- All prices are in INR and may change without prior notice.
- Offers and discounts are subject to availability and terms.
4. Cash on Delivery (COD)
- We currently provide Cash on Delivery (COD) only.
- Full payment must be made at the time of delivery.
5. Order Cancellation
- We do not provide an in-app cancellation option.
- Customers can request cancellation by contacting us via phone.
- Cancellation requests will be considered based on order status and feasibility.
6. Delivery & Liability
- Isri Mart provides delivery services through employed or assigned delivery personnel.
- While we take reasonable care to ensure safe and timely delivery, Isri Mart shall not be held liable for delays or issues caused by circumstances beyond our control (such as traffic, weather, or unforeseen events).
- Any concerns regarding delivery must be reported to us for resolution.
7. Cancellation by Isri Mart
We reserve the right to cancel any order due to:
- Product unavailability
- Incorrect information provided by the user
- Operational or technical issues
8. Limitation of Liability
Isri Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our service.
9. User Responsibility
- Customers are responsible for providing correct delivery details.
- Customers must be available to receive the order at the provided address.
10. Changes to Terms
We may update these Terms & Conditions at any time without prior notice.
11. Contact Us
